Partner Programme Agreement

Language: This is an English translation of the Spanish (Argentina) Partner Programme Agreement, version 1. The Spanish version is the authoritative text and governs in the event of any discrepancy.

1. What this document is

This Agreement governs the relationship between Digitaliza Hoy and a person or company approved as a Partner.

The identification details of Digitaliza Hoy — CUIT and address — are in section 15 of the Terms and Conditions, together with the applicable law and the competent courts. The Terms and Conditions and the Privacy Policy are linked in the footer of every page of this site.

A Partner is also a user of the site when they have an account on it. In that case the Terms and Conditions apply to them as well; this Agreement adds what corresponds to their Partner role and does not replace the other two documents.

2. How one becomes a Partner

Joining requires an application and an approval. The review is manual: it is read by a member of the team, not by an automatic system.

An application may be approved, rejected, or marked as needing more information. In all three cases Digitaliza Hoy writes by email to the address given in the application. When more information is needed, the reply arrives by that same email and the application is kept in the meantime.

There is no committed period for the review. It is done by hand and there is no appointment or queue with times.

A rejected application does not prevent applying again later.

Once the application is approved, Digitaliza Hoy sends the Partner an email with a link to read and accept this Agreement. Accepting it is the last step of joining: until they accept it, no sales are recorded for them. The link in the email is used once and expires; if it expires, the Partner may ask for another.

What is done with the data of an application — and how long it is kept — is in section 18 of the Privacy Policy.

3. The code and the link

On approving the application, Digitaliza Hoy creates the Partner and assigns them a code. The code is chosen by Digitaliza Hoy, is not generated on its own, and is agreed with the Partner: it goes in a web address and is dictated over the telephone.

Rules for the code:

• between 3 and 24 characters;
• letters from `a` to `z`, in lower case;
• numbers from 2 to 9;
• hyphens, never at the beginning, nor at the end, nor two in a row;
• no accents, no `ñ`, no `0` and no `1` — they are confused with `o`, `l` and `i` — and no underscore.

The Partner's link takes the form `digitalizahoy.com/r/their-code`.

The code can be corrected until the first attributed sale exists, and not afterwards. From that moment it is fixed: moving it would rewrite who sales that have already happened were attributed to.

4. When a sale is attributed to the Partner

A sale is recorded in a Partner's name at one moment only: when Digitaliza Hoy records by hand a sale that took place outside this site and that the Partner reported, with the Partner's code and the name of the client the Partner gave.

Introducing a client does not attribute the sale on its own. Nor does a client having arrived through the Partner's link, or having created an account on this site: Digitaliza Hoy does not attribute accounts to a Partner automatically.

The mark the link leaves in the client's browser is described in section 19 of the Privacy Policy, together with what a Partner sees and does not see of an attributed client.

4.1 What happens afterwards

The attribution is sealed when Digitaliza Hoy records it, and is never rewritten. If something was attributed wrongly, it is corrected with an adjustment to the commission — a negative entry — and not by erasing what was recorded at the time.

5. What earns commission and when

Each product or service has its own commission rule. A rule defines the percentage, whether it is charged once or across several payments, from which payment it starts earning commission, up to how many payments it earns commission on, and whether any period must elapse first.

The rules are not stated in this document. They are in the system and the Partner sees them in full — product, version, percentage, type, from which payment, cap and condition — on their own screen inside the panel. Writing them here would create a second copy that goes out of date the day one of them changes.

Three things that do hold for all of them:

• Only transactions actually collected earn commission. A payment that fails is not a payment and does not count.
• Every sale keeps the version of the rule it was calculated with. A change of terms does not apply backwards: the version something was already calculated with is frozen.
• Where the rule requires it, the commission becomes available only once the sale is cleared and there is no refund outstanding. Who declares this is Digitaliza Hoy, when recording the sale. It is not a period the system counts: why a sale became cleared — a refund that can no longer be requested, a delivery accepted, an invoice collected — varies by product.

6. Reversals

A commission is never edited or deleted. If a sale is refunded, if a payment is reversed, or if an attribution should not have been sealed, Digitaliza Hoy reverses the commission with a negative entry and the original entry stays where it is, as a record of what was believed at the time.

That reversal is made by a person. The system does not detect a refund or a chargeback on its own: someone on the team records it when they learn of it.

If the reversed commission had already been paid, the Partner's balance goes negative and is deducted from what they earn afterwards. The Partner is not asked to return money.

7. How a balance becomes a payment

A Partner's balance is what has been earned, less what has been reversed, less what has already been settled. It is calculated from the entries and is not stored anywhere, so it always reflects the real state of the ledger.

Digitaliza Hoy settles between the 1st and the 10th of each month, when the balance exceeds the settlement minimum, which is $20.000 ARS. If it does not exceed it, it carries over to the following settlement.

Two things worth saying in full:

• That calendar is kept by a person. There is no automatic process that triggers it, no notice, and no queue that chases it. It is a commitment of Digitaliza Hoy, not a function of the system.
• The minimum is not a prohibition. A Partner who ends their participation is paid what they are owed even if it does not reach that figure.

Payment is made by transfer, outside the application, and is recorded afterwards with the reference of that transfer. That reference is visible to the Partner, which is what allows them to reconcile it against their own statement.

8. Taxes and receipts

Payment takes place outside the application and is recorded by hand once made.

Each party is responsible for its own tax obligations and for issuing the receipts that correspond to it according to its situation. Digitaliza Hoy does not determine the Partner's tax status and does not act as their agent.

9. Exclusivity

There is no exclusivity, in either direction. A Partner may offer products and services of other companies, including competitors of Digitaliza Hoy, and Digitaliza Hoy may work with other Partners and sell by its own means.

10. Use of the brand

A Partner may:

• present themselves as a Partner of Digitaliza Hoy;
• use the materials Digitaliza Hoy gives them, exactly as given.

A Partner may not:

• use the name or the brand of Digitaliza Hoy in a domain of their own;
• use them in paid advertising;
• present themselves in a way that suggests they are Digitaliza Hoy, that they speak in its name, or that they are part of its team.

On the relationship ending, the Partner stops using the name, the brand and the materials.

11. The four states of a Partner

A Partner is always in one of these four states. Only the first operates: in the other three, no new sales are attributed and no new commissions are earned.

Active. Operates normally. Sales are recorded for them and they earn commissions.

Paused. An agreed interruption, or one requested by the Partner themselves. No new sales are attributed. What has already been earned is kept and can be settled.

Suspended. A sanction. No new sales are attributed. What has already been earned is kept and can be settled.

Closed. The relationship has ended. No new sales are attributed. What has already been earned is kept and can be settled.

In all four cases, nothing already recorded is touched: the earlier attributions and entries stay exactly as they were.

A pause can be lifted. A suspension can be lifted after a review. Closure is final: a closed Partner does not return to the active state.

The causes of a suspension are the practices this Agreement asks to be avoided: fraud, spam, false promises, misuse of the brand, impersonation, violation of people's privacy, repeated complaints, or manipulation of the attribution.

12. How the relationship ends

The Partner may end it whenever they wish, by telling Digitaliza Hoy.

Digitaliza Hoy gives fourteen days' notice, except in the cases of suspension in section 11, where the measure is immediate and is communicated together with its reason where reasonably possible.

On ending:

• no new sales are attributed to the Partner;
• no new commissions are earned;
• what has already been earned and not settled is paid to them, on the terms of section 7 and without the minimum as an impediment;
• the Partner stops using the brand and the materials.

13. Expected practices

The Partner undertakes to use legitimate commercial practices that respect people's privacy: no spam, no false promises, no misuse of the brand and no impersonation.

A Partner does not make promises in the name of Digitaliza Hoy. Prices, timescales, the scope of a piece of work and the terms of a product are defined by Digitaliza Hoy, and are those communicated to them in writing.

14. Client data

A Partner does not receive the personal data of a client who arrived through their link. What they see, and what they do not, is in section 19 of the Privacy Policy.

When the Partner reports a sale that took place outside this site, the name of the client they themselves give is the only data about that client that they see again.

15. Disagreements

If there is a difference about an attribution, a commission or a settlement, it is reviewed by hand, looking at what was recorded: the date of the attribution, how the client arrived, the version of the rule each entry was calculated with, and the settlements already made.

There is today no committed period and no formal complaints procedure. What there is, is the record, which is not rewritten, and a conversation.

16. Changes to this Agreement

Digitaliza Hoy may update this Agreement for legal, technical or commercial reasons.

Relevant changes will be communicated by a reasonable means before they become applicable.

The date of the version in force is shown at the beginning of the document.

17. Applicable law

Argentine law applies, together with what is provided in section 15 of the Terms and Conditions.